Frequently Asked

Questions

Who can take our classes?


LYHA classes have content created with artists under the age of 18 in mind, however can be enjoyed by budding artists of any age.

LYHA classes are to be viewed only by those students who have purchased the classes. Classes and corresponding materials should not be shared with anyone else. This is also true for the live Zoom classes.




What technology do I need for online classes?


You'll need to use a device with a microphone and a web cam that is able to access the internet. Most laptops, tablets and phones come with built-in camera and microphone these days. If you enroll multiple learners in one class, each should have their own device.Some of our classes require the use of a printer to print out materials. For reliable video chat, the most important thing is to have a reliable internet connection. Faster is better, but most DSL and Cable internet plans will be sufficient. If you want to test your internet connection speed, you can do so using Speedtest.net. A suggested minimum speed for reliable video chat is 1Mbps for both upload and download. LYHA integrates with an app called Zoom as its video chat platform. Zoom works with all kinds of devices and operating systems. If you want you can read more about the Zoom technical requirements, but you don't need to - for 99% of people, it just works. Families from all over the world are able to use Zoom, but there are a few countries or regions in which it is not supported due to regulatory reasons. You can find an up-to-date list of these countries here. Flexible schedule classes Flex-classes don't have any pre-scheduled meeting times. In general, communication occurs through email, discussion forums, or other websites, so there are no particular technical requirements.




How do I pay for class?


Payments for LYHA classes are made through the "Book Now" link associated with the class. We accept all major credit cards and PayPal through our website.




Do you offer FREE classes?


Our Quick Pics are our free, complimentary, fun art projects. These classes are free to view and can be done anytime directly from your home. Each Quick Pic includes step by step instructions from LYHA instructor.




Why do I have to reserve a time when I book a Flex-Class?


Upon booking a Flex-Class, you may be asked to choose a specific date and time. Please note this will not matter and is just a result of our automated booking system.




How do I watch my Flex Class?


You will receive the link for your class(es) in your email within 24 hours of our purchase. Please be sure to check your spam just in case.




What is a Flex Class / Flexible Schedule Class?


Artists are most creative on their own schedules, which is why we offer the Flexible Schedule Course. You can take this class on your time, pause, and return to it at your convenience.

In a Flexible Schedule Course there are no scheduled video chats or other scheduled communications. Students and teachers interact through written messages, pre-recorded videos, and other resources. This is the ideal format to give you and your child the flexibility and comfort needed to complete this class at your own pace and time.




What if I need to cancel?


LYHA classes are not refundable once your class link has been sent. This includes Live Zoom classes.




How do I comment on the projects from my class?


There is a comment section located on your personal class page. Comment boards are to be used for instructional questions and positive feedback to other users. We have a no bullying policy and reserve the right to take down any damaging or potentially abusive comments.




How do I contact my teacher?


You can contact your teacher by emailing LittleYellowHouseArtClass@gmail.com. Please specify your teacher’s name and the class you are taking.




Do you still teach in person classes?


At this time of social distancing, all LYHA classes are online. We look forward to continuing our in person after school programs and summer camps when it is safe for all to return to that style of teaching.




Do you offer live Zoom classes?


Yes, we do offer live Zoom classes. You can find a list of scheduled live Zoom classes on our Class Bookings page under the sub-category of, "Live Zoom Classes."




What art supplies will I need and how do I obtain my supplies for online classes?


We provide several options for obtaining the necessary supplies for online classes.

Flex-Classes - Please check your supply lists on the course page as they differ by class. Many of these projects use items that are found around the home. With that said, most of our classes use consistent materials throughout like watercolor, markers, colored pencils, crayons, or oil pastels. We provide links to items to help create a more seamless experience. Feel free to substitute any items that are more convenient for you to use. Live Zoom Classes - Supply pick-up is available at our home office located in 90066. As this is a home office, the exact address and instructions for pick up will be given out upon confirmation of purchase of that option. Supply delivery within 5 mi from 90066 is also available for a fee. (Limit of 2 students for cost of 1 delivery) In-Person Classes - Supplies will be provided by the instructor as these classes either have a materials fee or the material cost is built into the cost of the class.




Where is my Zoom link?


If you have enrolled for a Live Zoom class, you will receive your Zoom link and password in you confirmation email as well as your follow up welcome email.




Do you provide discounts for siblings or multiple kids?


LYHA offers small group classes that are focused on interaction. Because of this, each child should be enrolled individually.




Codes of Conduct:


Parent Code of Conduct: Ask questions of teachers to clarify any missing details about classes Show up for your class; some classes depend on group interaction, and the absence of a single student can have a big impact. Provide constructive feedback about your class experience, for the benefit of the teacher and other parents. Engage in civil conversation, and speak and act with respect for different opinions. Help keep LYHA classes a safe space for learners, families, and teachers from all backgrounds, beliefs, and locations. Learner Code of Conduct: Join class on time and be ready to learn. Dress in a manner appropriate for class to help create a safe and comfortable environment for all learners and the teacher. Always show up for class fully clothed (shirts required). Treat the teacher and your classmates with respect. Take responsibility for making each class a great learning experience for yourself and your classmates: participate, stay on topic, and avoid distractions. Contribute to a class environment in a way that is safe and welcoming for learners and teachers from all backgrounds, beliefs, and locations. Keep your personal information private and don't ask others to share personal information (e.g., email address, mailing address, phone number, gamer tags, etc.). LYHA Code of Conduct: We welcome members from all backgrounds, beliefs, and locations and are committed to creating a safe space for our users across all pillars of diversity. We will listen to feedback from parents, teachers, and learners, and make changes accordingly. We will create and enforce policies to create a high quality, trusted, and safe community for learning. This may include removing content or users from the platform. We will respond promptly to questions and issues that arise. Finally, we ask that all members assume the best intentions in others. When something goes wrong, whether it's a technical glitch, an email without a response, or something else, we ask that you share feedback in a constructive way.





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© 2020 by Little Yellow House Art LLC.